18,540 total
I received a defective product and customer service was responsive, fast, and friendly. They replaced my Lobo with a new, working one and the best part of all is that my warranty replacement came on 4/20! Very satisfied with my overall experience and I will definitely return here to purchase more accessories in the future. P.S: shoutout to Jerry Stickstones!
Date of experience: April 18, 2024
I have only made two purchases from POTV and everything went smooth as silk. I absolutely love POTV for their fantastic support, great deals and super fast shipping.
Date of experience: April 21, 2024
You sell great products at reasonable prices. Using your Mighty and now your POTV One has made a certain customer of me. I’ve also bought a “filling funnel” for the Mighty and that makes a great vaporizer even more handy to use. Making the funnels was a great idea from a really good company.
Date of experience: April 20, 2024
Navigating the site is very simple. There are great descriptions of the products. They also give links to blogs which can assist in making the selection that's best for you.
I had a question about the product I purchased and Customer Support responded in under 24 hrs.
Date of experience: April 20, 2024
Some glass I ordered arrived broken, and the POTV people were so awesome about replacing it for me! They always have such great products at really good prices, and their customer service is top notch! I'm a repeat customer and have been shopping here for years. They've earned my loyalty!
Date of experience: April 20, 2024
Everything ordered actually arrived early. Products are exceptional in quality and no misgivings after doing research for the same type of items. POTV is who I will go to for future purchases. Thanks.
Date of experience: April 19, 2024
Just awful customer service, awful shipping experience, and they are "cheating" by manipulating reddit reviews to increase sales. Squeezing Canadian competition out is also concerning to me.
Their return policy seems fair.
Website navigation is good.
Selection of accessories and different models okay.
The package I received was poorly wrapped; the instruction manual was full of misprints, and the glass tube I ordered was broken - DOA. I still had to take the time to prove to them that I indeed received a broken item (and I was a repeat customer!) before getting a refund for a piece of a junk.
Prices are tough to beat.
Date of experience: April 20, 2024
Reply from Planet of the Vapes
Hi Gabriel,
Thank you for sharing your feedback, and I hope you're doing well. I'm Miguel from Planet of the Vapes, and I want to express our sincerest apologies for the experience you've had. We strive to provide excellent service, and it seems we fell short in your case.
Regarding the concerns you raised about Reddit, I want to clarify that our participation there is to engage with the community, address any issues, and gather feedback to improve our service. Our primary goal is always to ensure customer satisfaction and to provide a transparent, positive experience for all users.
We regret that the instruction manual and the condition of the package did not meet your expectations. Misprints in manuals can happen, particularly with products sourced internationally, but we understand the frustration it causes. We also acknowledge that receiving a broken item is disappointing, especially when you have to go through the process of proving the damage for a refund. We require images for our internal processes to better manage quality control with our warehouse team.
We are actively addressing your concerns through the ongoing service ticket, and we aim to resolve this matter to your satisfaction. Your feedback is invaluable for improving our processes, and we appreciate your candor.
Please expect our full attention and commitment to making things right. We will keep you updated through our support ticket and ensure a satisfactory resolution. Wishing you a great week ahead, and once again, thank you for bringing these issues to our attention.
Best regards,
Miguel
Great quality products. Attention to detail second to none. Customer service is efficient professional and friendly. I will recommend this company to anybody who ansks and will be a loyal customer going forward. Thank you POTV love your work!
Date of experience: April 19, 2024
Your staff are friendly and knowledgeable and do all they can to help. I was having a problem with a PAX3 I purchased for my sister's birthday last year, (May 22 )
We were having to charge the unit every day and I wrote in to see what could be done. Solan and Larry were very helpful. Solan was very hospitable, while Larry really helped with the technical issue. Cheers all and thanks again.
Date of experience: April 20, 2024
New to vaping I seen some videos on YouTube thought vaping might be the way to go I bought the POTV-one
Bought the dosing capsules They’re too small too hard to get a part when done usingThe capsules are also very hard to clean very disappointed in that aspect
Date of experience: April 21, 2024
I brought the POTV Lobo, it’s a beautiful dry herb vaporizer. I also the Davinic IQ2 and Mighty+. I don’t know what you’ll research but it should end with the POTV Lobo. Easier to use, easier to clean and the quality is great. My only problem is the cleaning brush the give you in the box. Great brush however the bristles shed badly even when only used dry.
Date of experience: April 20, 2024
I've ordered a few items from Planet. The website is easy to navigate. Prices are good. I'll continue to purchase items from Planet.
Date of experience: April 22, 2024
Great product that came pretty quickly and packaged neatly. It’s super easy to load and smoke. The charging time is somewhat short, but it never takes long to charge. Only thing is I would definitely recommend buying more pods if you’re a heavy smoker like me.
Date of experience: April 19, 2024
Sold me an out of stock item during a sale, so it won’t arrive for at least a month later. Customer service was not very helpful when I reached out about the order
Date of experience: April 23, 2024
Reply from Planet of the Vapes
Hello James,
First off, I hope you're doing well. I'm Miguel from the customer support team at Planet of the Vapes. I want to sincerely apologize for the inconvenience caused by the out-of-stock item you purchased during our sale and the subsequent delay due to our warehouse relocation in Canada. We certainly did not intend for this to affect your order, and your satisfaction is incredibly important to us.
I see that your case is currently open with our team, and I will make sure we follow up directly via email to address this situation promptly and ensure it's resolved.
Thank you for your patience and understanding. Wishing you a great week ahead!
Best regards,
Miguel
Watching videos I got a bunch of information. I feel like I made the right decision and will continue doing business with POTV. Just told some other people about the site
Date of experience: April 20, 2024
Fast delivery, best price of all retailers. Plus bonus gifts with purchase. Can't beat this!
Date of experience: April 23, 2024
This was actually my second purchase from POTV. So this review is basically a summary of my two purchases. Management and customer service are dedicated to you thoroughly enjoying their products and service. I ordered one black ONE vape and a teal version. To eat any throat discomfort I ordered the bubblers and really like the purple ones!!! Extra canisters I highly suggest to everyone and all of their accessories to be honest with ya. I would suggest to anyone looking for a solid vape that doesn’t break the bank to pick one of the many POTV models. Happy vaping friends!👍🏻
Date of experience: April 14, 2024
Reply from Planet of the Vapes
Hello T F Sr,
Thank you for sharing your feedback and for choosing Planet of the Vapes again for your purchase. I'm Miguel, and I'm here to ensure that your concerns are addressed to your satisfaction.
I'm glad to hear that you're enjoying your new ONE vaporizer! However, I'm sorry to learn about the issues with the second bubbler and the missing $10 off code. We definitely want to make this right for you. We'll be reaching out via a service ticket to discuss the bubbler's performance and to ensure that you receive the discount code you were promised.
Please keep an eye on your inbox for our follow-up. Your satisfaction is very important to us, and we appreciate the opportunity to resolve these issues.
Wishing you a great day,
Miguel
I was guided by a very knowledgeable gentleman by the name of Miguel. I am very satisfied with my Boundless vape and as with my previous two purchases of Boundless CF pipes, I most certainly will continue to shop only with you all. Thanks for the memories!
Date of experience: April 16, 2024
I usually give 5 stars because the overall experience is very good. But this time around the wait time was three times what it normally is. So, I know that it’s a 420 sale and things will be hectic, I think there’s room for improvement though. Now I know what I ordered was a new release and that might be the reason but there was nothing stating that it couldn’t be released when the order was received and that it was a pre-order. Other wise it came safely to my door and it works perfectly.
Date of experience: April 21, 2024
This site has great products, sales, and layout. It has been invaluable in my entry into dry herb vaporizer use. Customer service is also prompt and thorough on the two occasions I needed their help.
Date of experience: April 18, 2024
