Planet of the Vapes Reviews 20,707

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality and effectiveness. The fast delivery service is also a recurring positive point. Consumers appreciate the competitive prices, considering them a significant advantage. The company's customer service receives exceptional feedback, with reviewers describing it as kind, patient, and genuinely helpful. People feel valued and supported, noting that their issues are resolved quickly and efficiently. The support team is often mentioned for going above and beyond to ensure customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

I got 1 xmax v3 pro in September...as a beginner dry vape. LOVE it!! For price point, best value, best features & most flex in usage! Can’t believe that I could use so little bud for the impact!! T... See more

Rated 5 out of 5 stars
Verified

The starter kit made it perfect for learning about the vaping of flower. I highly recommend it. Do understand, though, that when you step in the world of vaping, it’s going to be a little more expensi... See more

Rated 5 out of 5 stars
Verified

I couldn’t be happier. New to flour and vape. 55 years old, very health conscious. Do not like drugs prescription or otherwise. Started trying gummies for anxiety and can’t do the sugars. Tried t... See more

Rated 5 out of 5 stars
Verified

I received a broken glass piece in my order, and simply contacted them for replacement. It was sent out right away, and no further issues. Anytime I've had a problem it has been dealt with quickly a... See more

Rated 4 out of 5 stars

All good product arrives on time. Tracking since purchase last week was a bit delayed. Happened to go on line to check status which has been label created awaiting pickup since purchase last week Surp... See more

Rated 4 out of 5 stars

The response time and response itself was swift and accurate. Unfortunately with the order I placed i'm still awaiting for it to be shipped. I order another product the same time and the cheaper one a... See more

Rated 5 out of 5 stars
Verified

These folks do it the right way. They have very helpful videos that helped me choose a vape, helpful instructions and videos on how to best use it, and helpful videos on cleaning and maintenance. If y... See more

Rated 5 out of 5 stars
Verified

I had several questions before, during and after the purchase of my Lobo vape and they were all answered very promptly and professionally. I LOVE the wonderful flavors that this vape has made possibl... See more

Rated 5 out of 5 stars
Verified

Packaging and shipping was as expected. Great! More importantly the Lobo is a fine engineered and functional device. Dealing with old worn out body pain(lots of adventures) I was looking for a 3 bee... See more

Rated 5 out of 5 stars

I'm blown away by the level of personalized service that Planet of the Vapes has to offer. From their incredibly helpful YouTube channel, replete with a library of great info, to their personalized a... See more

Rated 5 out of 5 stars

POTV absolutely blew me away. Their customer service isn’t just good — it’s legendary. Every single person I interacted with was kind, patient, and genuinely cared about making things right. They... See more

Rated 5 out of 5 stars
Verified

I had trouble with the age verification (my fault). POTV customer support was exceptional! I love the Lobo so much, I bought two for friends. I'm grateful that the three of us will no longer be exp... See more

Rated 5 out of 5 stars
Verified

The support was quick and effective when I had an issue with my vaporizer. I’m not one to fill these out, but they made everything exceptionally easy and ended up doing a full replacement with an upgr... See more

Rated 5 out of 5 stars
Verified

I had a glitch with my American Express card. A call to the company yieled an immediate response to resolve an issue I created. I found customer service to be exceptionable. The product was just wha... See more

Rated 5 out of 5 stars

We're really enjoying ALL the products from POTV! The customer service is outstanding! We've only experienced one 'glitch'and that is... Our capsule caddy (blue) ap112526-blue-mu has stripped out... See more

Rated 4 out of 5 stars

I contacted CS, because I purchased a bubbler and adapter to use with my POTV vape. The two pieces did not fit together correctly and were unusable. I asked for a refund on the $11 adapter. They would... See more

Rated 5 out of 5 stars
Verified

The POV product lineup is excellent! Ordering was very easy and items were shipped to me quickly without any issues. The guy doing videos on YouTube for POV was awesome, the info was on point and in... See more

Rated 5 out of 5 stars
Verified

I decided on a (slightly used) volcano hybrid onyx to save a few bucks. I was not disappointed whatsoever. It came with all of the accessories new and sealed. The unit was very clean, looked new, wit... See more

Rated 5 out of 5 stars
Verified

I ordered the arizer solo 3 v2 and been loving it works like a dream ,shipped quickly and been going strong ,thank you POTV, I will continue to shop with you

Rated 5 out of 5 stars
Verified

Planet of the Vapes has always been one of our gos for different items. Always great customer service especially when asking product information! Go for it and ✌️ peace out

Rated 5 out of 5 stars

I’m surprised at how fast my shipment was processed and shipped. Order was place on Thursday and shipment arrived on Monday. Very happy with my experience and will recommend POTV to all my friends

Rated 5 out of 5 stars
Verified

I've ordered multiple items, a couple times. Currently have an order in. I was disappointed in the order I placed where I received two keychain carries for the dosing capsules, and one arrived defe... See more

Company replied

Rated 5 out of 5 stars

Great experience with Planet of the Vapes! Customer service is top notch with quick responses. It's clear they really want happy, satisfied customers. It's hard to find good customer service the... See more

Rated 5 out of 5 stars
Verified

Excellent customer service. I ordered the wrong accessory for my device and they were super friendly and went above and beyond to make sure I was taken care of.

Rated 4 out of 5 stars
Verified

Honestly? POTV seems to be on back order. The items, mostly glass items that are offered in different colors, are ALWAYS out of stock. There are other items that are completely out of stock(and have b... See more

Rated 5 out of 5 stars

The bought two One's in '23 along with replacement screens, gaskets and capsules! I reordered just yesterday some of the same replacements, because these vaporizers last this long!

Rated 5 out of 5 stars
Verified

Quality items for sale has every item I need when needed great affordable prices excellent discreet shipping and receiving items just simply the best of the best.

Rated 5 out of 5 stars
Verified

First of all, the delivery was great! Fast and on time. The merchandise "LOBO" is amazing ! Just started vapin a few months ago and tried different vapes and I must say that the "LOBO" it's been my fa... See more

Rated 4 out of 5 stars
Verified

I bought a tube to hold dosage capsules for the xmax v3 pro dry herb vaporizer. As a smoker we use tubes to hold things all the time, and I never in my life thought I’d hate a tube so much. Why is r... See more

Company replied

Rated 5 out of 5 stars
Verified

Thankfully, a smooth and positive experience with this purchase. It was expedited quickly and was carefully packaged so perfect scores on all my dealing this far

Rated 5 out of 5 stars

The product of course has been excellent. I ordered the lobo and then ordered some accessories after that. I use the lobo with my freeze pipe bubbler and it’s an awesome combination. The support they... See more

Rated 5 out of 5 stars
Verified

I appreciate the great prices and fast delivery. The Lobo vape has cool accessories that go with it and work well. Nice products! I will definitely be a return customer!

Rated 5 out of 5 stars
Verified

The whole experience from shopping to the guides on how to use the product. I feel very informed & comfortable purchasing from POTV.

Rated 5 out of 5 stars
Verified

You can’t beat these guys prices and they always have variety and enough of the popular brands! And customer support is AWESOME! Hands down my preferred place to shop thanks Jerry!

Rated 5 out of 5 stars
Verified

Been using the Lobo for approx 3 weeks now & so far so good...no complaints! Only thing is that I can't understand how to change (raise or lower) temperature

Rated 5 out of 5 stars

Solan, Thank you so much for your help in sorting out the XQ2 return. I really appreciate your time. Once you took the lead, I was able to pack and ship to you guys within a few hours. While I... See more

Rated 5 out of 5 stars
Verified

I love to smoke flower, and have been doing so for 30 years. Lately, I have been smoking more than I feel fit for my lungs, so I decided to try the Lobo to give my poor lungs a break. I'm very happy... See more

Rated 5 out of 5 stars
Verified

The Lobo works just great!! You might need a few backup batteries and a nice charger, but besides that, I'm completely satisfied!

Rated 5 out of 5 stars

I had a question about a lightly used product, and I received an answer within minutes on the status and why things went the way they did. Detailed and right to the point. I am impressed with the fast... See more

Rated 5 out of 5 stars
Verified

Great products which enhance my pleasure with my Volcano Classic!! Service is prompt and your site is excellent! Thank you!!!! Frank

Rated 4 out of 5 stars
Verified

Great product, shipping took longer than expected but they have great customer service that provided clarity.

Rated 5 out of 5 stars
Verified

Planet of the Vapes has been my go-to for years. They are always extremely responsive and carry the best products at good prices!

Rated 5 out of 5 stars
Verified

The products they sell here are a game changer. Excellent info and service highly recommend Planet of the Vapes.

Rated 5 out of 5 stars

They will work hard for you. I found out today they are a family owned business. They really want to make everything right. I thank Miguel in customer service. He's amazing as is potv. Good stuff t... See more

Rated 5 out of 5 stars
Verified

Prompt and thorough service I ordered some replacement parts for my POTV/XMAX Starry.

Rated 5 out of 5 stars
Verified

Always timely, stuff generally always arrives in one piece, excepting rare issues that PotV is more than willing to correct. Haven't had a bad order yet and the prices are generally comparative or com... See more

Rated 5 out of 5 stars

I experienced some problems with overseas shipping for the Pot V, but Planet of the Vapes’ customer service immediately stepped in to support me every step of the way. They handled everything quickly... See more

Rated 5 out of 5 stars
Verified

I've been shopping at POTV for almost a decade now and don't plan on stopping anytime soon. If you're into vapes, this is the place to go. The site has loads of informative to assist newcomers a... See more

Rated 5 out of 5 stars

Helped me try to trouble shoot the problem, when we couldn’t offered a replacement!

Rated 5 out of 5 stars
Verified

All the transactions were simple and safe I am very happy to do business with planet of vapes is great company. Shalom Aleichem have had my eye on a couple of things that I have seen. I'm looking t... See more

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Company details

  1. #8 of 39 best companies in Vaporizer Store
  2. #8 of 29 best companies in Tobacco Shop

Information provided by various external sources

Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Toy Land

Lot of choices to pick from with pro and cons data to make informed decision and reviews from users to help. Lot of support for any concerns or questions.

October 18, 2025
Rated 5 out of 5 stars
Verified

Easy and convenient

The website contains plenty of good information for research purposes, and it was very easy to use. Would buy from Planet of the Vapes again. Very happy with them and the product.

October 19, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. Great explanation of what I'm seeing with my device (even though I still am struggling to agree with the explanation given).

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

Customer service reps were great

Customer service reps were great, I am not complaining about return shipping fee or restocking fee.

There needs to be a time window that I can cancel an order in. I tried to cancel my order within 30 minutes of placing it, but they were unable to help with that. That was the only frustrating part of this. I appreciate the lightning fast shipping department, but there needs to be some ability to cancel an order within some reasonable amount of time after it has been placed.

Great company to order from in every other experience that I have had with them. This is my one bad experience and I think I am complaining about something that is a benefit to most people that place an order.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

You better get one!

I've been smoking many, many years and I have to say using this great little vaper is the best thing I've come across in decades. Great clouds, easy to use and clean and a basically great all around product and design. Kudos to the team who created this gem. Rock on, POTV! BTW, this is DeAnna's hubby writing this glowing review. Great, great company!

November 7, 2025

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