Planet of the Vapes Reviews 19,519

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are satisfied with the quality of the products. Furthermore, consumers appreciate the prompt delivery service. People highlight the excellent customer service provided by the company. Consumers have different opinions about the order and contact processes. Some reviewers express frustration with order issues, such as incorrect charges and lack of timely responses. However, others praise the company's responsiveness and willingness to resolve issues, like smooth delivery and quick assistance from the customer care team.See more

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I recently had an issue with my POTV Lobo so I reached out to POTV for help. Miguel guided me through various diagnostics in a warm and friendly manner and after concluding that the issue couldn't be... See more

Rated 4 out of 5 stars
Verified

Overall very esthetic with a good presentation but I find that it's hard to get a good clean hit without having to take a deep heat which can be a little uncomfortable for the lungs. I am new to dry h... See more

Rated 5 out of 5 stars

Great products and lots of choices. The prices may seem high, but these are real tools, not toys. What makes them stand out from other similar online companies is their exemplary customer service! I h... See more

Rated 5 out of 5 stars
Verified

Everything arrived on time despite USPS extra trip going the wrong direction. New Lobo works better than expected, buy the kit with extra dosing caps it is worth it.


Company details

  1. #11 of 34 best companies in Vaporizer Store
  2. #10 of 26 best companies in Tobacco Shop

Information provided by various external sources

Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Love my solo 2

Love my solo 2 , I love solo my old one was a solo so I’ve upgraded now and even better Thank u

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

You need one

Just enjoying such a fine product. Dont offer discounts to vape bar owners by chance do you?

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Efficiency

Had a problem with my vape, and let them know. They were on it in no-time. They checked with me often to see if everything was going well. Very helpful

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

Great Delivery

It got here exactly when expected, everything was there and unbroken. What's there not to like? Excellent.

Date of experience: July 22, 2025

Rated 1 out of 5 stars
Verified

Good Afternoon

Good Afternoon, I Know that POTV`s is a State of The Art Company with Great Customer Service BUT eg. This last Order of Mine was a NIGHTMARE !!! I was CHARGED TOO MUCH NOT HONORING THE LOBO DISCOUNT SALE,ALSO CHARGED "DOUBLE" FOR A FEW ACCESSORIES & I TRIED MULTIPLE TIMES TO CORRECT THIS & THEY FAILED TO DO SO !!! IT WAS QUITE FRUSTRATING TO HAVE IGNORED MY REASONABLE PLEA THAT THEY SAID THEY CORRECTED & NEVER DID !!! Adriano R. Buxeda-Dacri,MD.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

Oh M Gee

Hi, I believe the Lobo was my best choice after a couple of reviews..and it did not disappoint...its a great product

Date of experience: July 04, 2025

Rated 4 out of 5 stars
Verified

Still getting the hang of it

Overall very esthetic with a good presentation but I find that it's hard to get a good clean hit without having to take a deep heat which can be a little uncomfortable for the lungs. I am new to dry herb so maybe its the mechanism itself as opposed to combustion but aside from that I love it. Also would love to know if the dosing capsules are just about as harmful as smoking out of something with aluminum because I do notice my throat gets scratchy when I use those.

Date of experience: July 04, 2025

Rated 1 out of 5 stars

I was not offered any real solution…

I was not offered any real solution other than spending more money. I need a $10 part for the $450 vaporizer that I purchased from your company and no discount was offered on shipping for the part. I will be going through another company or a local shop that appreciates my business.

Date of experience: July 23, 2025

Reply from Planet of the Vapes

Hi Shawn,

We hope you're doing well today. My name is Miguel, and I want to sincerely apologize for your experience. This is far from the level of service we aim to offer, and I completely understand your frustration.

We’ve just requested your information through Trustpilot so we can locate your case as quickly as possible and do everything we can to turn this around for you. You deserve to feel supported—especially after investing in a high-end device, and we want to make things right.

Please know that we stand with you, and we’re here to help however we can. We’re looking forward to resolving this together.

Warm regards,
Miguel

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