18,562 total
Liked the first one so much that I bought a second one for the wife. Highly recommended product. Do yourself a favor and buy at least one extra set(4) of dosing capsules, so convenient and keeps your vape clean.
Date of experience: April 26, 2024
I needed some advice on a vape and received great guidance. Very happy with the product that I purchased, which is my first vape! I must say that my experience with it keeps getting better and better!!! 🌤😃🌤
Date of experience: April 27, 2024
How many stars would I give Planet of the Vapes? Um, is 5 all you have? It should be like 100 stars. Their products are BEYOND the ordinary pale. They also promptly have support, like when I have had questions, they always get back with me, and give me advice, and even point me to videos and PDF guides, etc.
They are definitely worth doing business with, and if you don't have a DHV yet, you NEED to get one.
Using disposables and carts makes me cough and I can tell my lungs aren't big fans. With a DHV (like my V3 Pro) and some THCa flower / bud, it's just vapor, and all the medicine going in me, instead of going up in smoke.
Date of experience: April 25, 2024
The reason for four and not five stars is the absence of a live chat room with a readily available person and inability to call directly so concerns can be addressed immediately. The service I did receive was very good, always courteous, always helpful and very fair with store policies which are good for customer retention. I hope a live chat room will open up at some point.
Date of experience: April 25, 2024
I ordered from them one week ago. I still do not have my vape. I am now getting estimates of my delivery of a week from now making the entire process about two weeks to get something from a company that is less than 500 miles away from me. I place a lot of the blame on USPS but I expect something to be done. this problem is on the seller until I receive my items. Its not my fault USPS is incompetent, if not receiving your order is part of free shipping than warning-don't use free shipping...then you can pay like $15 more and actually receive your items.
Date of experience: May 17, 2024
Reply from Planet of the Vapes
Hi Joe,
We hope this message finds you well. My name is Miguel from Planet of the Vapes.
It is never our intention for delays to occur, but we understand your frustration with the extended delivery time. While these delays are rare, they can happen, and we sincerely apologize for the inconvenience. Please email us with "ATTN: Miguel" in the subject line at hello@planetofthevapes.com. We are committed to tackling this for you, as your satisfaction is our priority.
Wishing you a great day ahead.
Best regards,
Miguel
Let's just say this vaporizer is probably the best purchase I have made in awhile. Love the fact that it doesn't take much to get you where you need to be and shipping was fast!
Date of experience: April 26, 2024
This is my first dry herb vaporizer and it’s wonderful. It’s easy to use and has made vaping so much better I have recommended POV to several people. So far after 3 months I am very happy with the product!
Date of experience: March 25, 2024
Apologies I made a horse review earlier that was unfair they reached out to me and took care of all the issues I should have reached out to them this is my more my fault than theirs
Date of experience: April 22, 2024
Reply from Planet of the Vapes
Hi Emanuel,
We hope this message finds you well. My name is Miguel from Planet of the Vapes.
We reviewed your account and see that there is only one order, which qualified for a $15 gift card. Our gift cards are electronic, and we've resent it to you.
Please keep an eye on your inbox and other folders for an email from us addressing this matter.
Wishing you a great week ahead!
Best regards,
Miguel
I have not needed to contact POTV for anything. But from what I have observed in other comments I feel confident that it will be more than acceptable. I will purchases from them again in the future.
Date of experience: April 25, 2024
I've been doing business here since the first vapes came out. Good customer service through email and very timely. Good experience to be had here.
Date of experience: April 24, 2024
I received a defective product and customer service was responsive, fast, and friendly. They replaced my Lobo with a new, working one and the best part of all is that my warranty replacement came on 4/20! Very satisfied with my overall experience and I will definitely return here to purchase more accessories in the future. P.S: shoutout to Jerry Stickstones!
Date of experience: April 18, 2024
Efficient customer service, not the greatest shipping experience shipping experience.
Their return policy seems fair.
Website navigation is good.
Selection of accessories and different models okay.
The package I received was poorly wrapped; the instruction manual was full of misprints, and the glass tube I ordered was broken - DOA. Got a prompt refund, and got to keep the broken piece.
Prices are tough to beat.
Date of experience: April 19, 2024
Reply from Planet of the Vapes
Hi Gabriel,
Thank you for sharing your feedback, and I hope you're doing well. I'm Miguel from Planet of the Vapes, and I want to express our sincerest apologies for the experience you've had. We strive to provide excellent service, and it seems we fell short in your case.
Regarding the concerns you raised about Reddit, I want to clarify that our participation there is to engage with the community, address any issues, and gather feedback to improve our service. Our primary goal is always to ensure customer satisfaction and to provide a transparent, positive experience for all users.
We regret that the instruction manual and the condition of the package did not meet your expectations. Misprints in manuals can happen, particularly with products sourced internationally, but we understand the frustration it causes. We also acknowledge that receiving a broken item is disappointing, especially when you have to go through the process of proving the damage for a refund. We require images for our internal processes to better manage quality control with our warehouse team.
We are actively addressing your concerns through the ongoing service ticket, and we aim to resolve this matter to your satisfaction. Your feedback is invaluable for improving our processes, and we appreciate your candor.
Please expect our full attention and commitment to making things right. We will keep you updated through our support ticket and ensure a satisfactory resolution. Wishing you a great week ahead, and once again, thank you for bringing these issues to our attention.
Best regards,
Miguel
I have only made two purchases from POTV and everything went smooth as silk. I absolutely love POTV for their fantastic support, great deals and super fast shipping.
Date of experience: April 21, 2024
Navigating the site is very simple. There are great descriptions of the products. They also give links to blogs which can assist in making the selection that's best for you.
I had a question about the product I purchased and Customer Support responded in under 24 hrs.
Date of experience: April 20, 2024
You sell great products at reasonable prices. Using your Mighty and now your POTV One has made a certain customer of me. I’ve also bought a “filling funnel” for the Mighty and that makes a great vaporizer even more handy to use. Making the funnels was a great idea from a really good company.
Date of experience: April 20, 2024
Some glass I ordered arrived broken, and the POTV people were so awesome about replacing it for me! They always have such great products at really good prices, and their customer service is top notch! I'm a repeat customer and have been shopping here for years. They've earned my loyalty!
Date of experience: April 20, 2024
New to vaping I seen some videos on YouTube thought vaping might be the way to go I bought the POTV-one
Bought the dosing capsules They’re too small too hard to get a part when done usingThe capsules are also very hard to clean very disappointed in that aspect
Date of experience: April 21, 2024
Everything ordered actually arrived early. Products are exceptional in quality and no misgivings after doing research for the same type of items. POTV is who I will go to for future purchases. Thanks.
Date of experience: April 19, 2024
Great quality products. Attention to detail second to none. Customer service is efficient professional and friendly. I will recommend this company to anybody who ansks and will be a loyal customer going forward. Thank you POTV love your work!
Date of experience: April 19, 2024
The Solo 3 has been incredible, POTV has always been so reliable, they typically always have everything I need.
Date of experience: April 25, 2024
