I honestly still can't believe they haven't sent the product to the purchase address! It said 4 days!!! If it doesn't arrive by Tuesday, I'll cancel the purchase! Tal vez deberia dar mi reseña cuando... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
I ordered a few items including a Dynavap Helix Titanium tip. Instead, I received a M7 Stainless tip. I contacted customer service and they promptly address the issue. Before I knew it, they sh... See more
Verified
Purchased the potv lobo recently & I honestly have to say that this device has elevated my smoking experience. It consistently delivers what it promises, a powerful rip with adjustable se... See more
Verified
I’ve bought from POTV a couple times and they’ve always been reliable. Their customer service is also fantastic. One time I had a glass piece break during transit, and when I emailed them, they shippe... See more
Company details
- #11 of 35 best companies in Vaporizer Store
- #12 of 28 best companies in Tobacco Shop
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.5
Excellent
20K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great customer service
I ordered a few items including a Dynavap Helix Titanium tip. Instead, I received a M7 Stainless tip.
I contacted customer service and they promptly address the issue. Before I knew it, they shipped the correct item. No fuss, no problem.
Not my first time shopping here, and not my last.
Overall, I am very satisfied.
Date of experience: August 13, 2025
Verified
Well my stem arrived broken and so when…
Well my stem arrived broken and so when I saw that I didn’t want that item so I asked to exchange it for two Batteries for the Tiny Might 2 I just perched from you and they first said ok then just sent a new stem anyway so now I have that stem and won’t use it so that’s That have a wonderful day
Date of experience: July 23, 2025
Verified
Fast service and delivery
Date of experience: July 20, 2025
Verified
Great product and I received it on…
Great product and I received it on time. Just had to go pick it up because the delivery guy lied and did not attempt to deliver to the apartment but that’s not your fault. Product is great so far and I will be buying more from your company as we are located in the same Province.
Date of experience: July 11, 2025
Top customer service!
The customer service is the best I've ever delt with! I had assumed a delay of a day or two since I sent my request on a Saturday but they got back to me in 15 minutes! They fixed my issue and sent me the broken item which I received today (Tuesday) only two days after contacting them!
I'm very impressed and I love my vape !
Date of experience: August 10, 2025
Verified
I love Planet of the Vapes
I love Planet of the Vapes! Their products are top notch. Customer service is off the charts fantastic. I had questions and they responded within the hour! They are so helpful and knowledgeable. I recommend to anyone wanting a great experience.
Date of experience: July 23, 2025
Verified
Verified
Easy order timely delivery
Easy order timely delivery. All items in perfect condition and accounted for.
Date of experience: July 21, 2025
Verified
In all fairness
In all fairness, I bought a return item. I get exactly 4 dosing capsule sessions before I need to recharge the lithium battery, or I would have 5 starred. I'll update this review after buying a replacement battery.
Date of experience: July 22, 2025
Verified
I needed my vape in a hurry and they…
I needed my vape in a hurry and they did an amazing job making sure I got my vape on
time, such a wonderful experience I would definitely get all my gear from them from now on.
Date of experience: July 19, 2025
Great customer service
Quick response, very helpful in resolving the problem, the product was brand new just received it and it wouldn't work,so they are going to send a new one out,Thank You
Date of experience: August 12, 2025
Verified
POTV is THE BEST!
POTV is my go to online retailer of herbal vape supplies. They have the best selection and pricing out there.
Date of experience: July 20, 2025
Verified
Product is fantastic
Product is fantastic. I had a problem and the staff didnt dic me around getting issue resolved. Top Quality so far
Date of experience: July 22, 2025
Verified
Ordering from Planet of the Vapes was very informative and easy to navigate.
Ordering from Planet of the Vapes was a great experience. I love how their rating system is set up, so you are able to read which vaporizer is best for you. They give a lot of detail on each vaporizer with the pros and cons. This helped me to choose what was best for me in the right price range. Instructions on how to best use your chosen vaporizer is also on their site, at least for the one I purchased. Delivery was fast and our package arrived in great condition.
Date of experience: July 22, 2025
Verified
Very professional and curtious
Very professional and curtious. Shipping from Canada to U.S. really fast. Vast selection of items.
Date of experience: July 22, 2025
Verified
Good shipping times
Good shipping times , good products and good service, ill be using the site again!
Date of experience: July 22, 2025
Superb Internet and Shipping Experiences
Very infrequently will I ever review an internet merchant. POTV is perhaps one of the most unique online merchants that truly deserves honorable mention. Their product line, product support, and practical instructions about their products make the shopping experience here unparalleled.
Date of experience: August 11, 2025
Verified
The Vapes is a first class operation
Plant Of The Vapes is a first class operation !!! I had a problem with my unit and they took care of it right away, no problem at all. They do business the way it should be done
Date of experience: July 15, 2025
Verified
Replacement hardware way more robust...
Replacement hardware was way more robust than the original piece. Very happy to hear loud click when it joins with other "plastic" pieces.
Date of experience: July 19, 2025
Verified
Excellent Website and Wonderful Customer Service
Excellent website and wonderful products. I purchased some quality vaporizer and accessories as well. Very pleased with the customer service as well. Had recent issue that was quickly handled professionally so exceeded my expectations. Thank you guys and keep up the good work.
Date of experience: July 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.