I have made two purchases mighty plus now venty customer service is what customer service should be
Had question about venty before purchase within 12 hours question answered and I ordered plus some extra
Giodies
Planet of the Vapes Reviews 19,009
•
4.5
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I had a minor issue with an order and customer service was quick to respond and fix it within 24 hours. Agent was polite and helpful. I fully recommend POTV as a company that stands behind the products they sell.
Absolutely incredible Chad of a company.i had my first gordito crack and they sent me a new one immediately. Really thankful for the prompt help.
My Lobo had been having battery performance issues for a couple of weeks. I was resigned to buying a new vaporizer when I thought to check whether the old one was still in warranty. So a year and a half into the two year warranty I contacted POTV with a list of the symptoms. They responded with a request for a serial number and a short video of the symptoms happening. Within a couple of days my replacement Lobo was on the way! Based on my experience POTV has fantastic customer service!
Company details
- #11 of 33 best companies in Vaporizer Store
- #10 of 23 best companies in Tobacco Shop
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.5
Excellent
19K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I had a minor issue with an order
I had a minor issue with an order and customer service was quick to respond and fix it within 24 hours. Agent was polite and helpful. I fully recommend POTV as a company that stands behind the products they sell.
Date of experience: April 07, 2025
Absolutely incredible Chad of a…
Absolutely incredible Chad of a company.i had my first gordito crack and they sent me a new one immediately. Really thankful for the prompt help.
Date of experience: April 07, 2025
You refuse to acknowledge my package is…
You refuse to acknowledge my package is lost in the mail. Shipped on March 31 and not arrived by April 9. No updates from USPS. I’m extremely dissatisfied .
Date of experience: April 07, 2025
Reply from Planet of the Vapes
Hi Michael,
Miguel here from Planet of the Vapes — I’m truly sorry for the frustration and delay you've experienced. I absolutely understand how upsetting it is to be left waiting with no updates, and I want to sincerely apologize that this has happened.
While we’ve seen recent severe weather across parts of the Midwest impact USPS delivery times across the network, we completely understand if your area wasn’t directly affected — that doesn’t make the delay any less stressful. I want to assure you that we've located your support ticket and are already on it. We’ll make sure this is followed through and resolved for you as quickly as possible.
We appreciate your patience and will be with you every step of the way until this is fully taken care of.
Warmly,
Miguel
John
I have made two purchases mighty plus now venty customer service is what customer service should be
Had question about venty before purchase within 12 hours question answered and I ordered plus some extra
Giodies
Date of experience: April 04, 2025
I purchased their custom made glass…
They have reached out. 4 stars for a difficult product to use. But at least they want to make it right.
I purchased their custom made glass adapter bundle for my pax plus. Totally doesnt fit at all lol. Terrible product. Also the 4 pods for it doesnt work either. They say to heat longer but all it does is waste goods. I wouldn't have left this review but they do not answer at support two days already. So only buy original items for these things. I will never even look at planet website. Its all scam lies.
Date of experience: April 03, 2025
Reply from Planet of the Vapes
Hi Marc,
We hope you're doing well today.
My name is Miguel, and I’m truly sorry for the experience you’ve had — especially with the delays in support and the trouble with the adapter and pods. That’s not the experience we ever want you to have, and I completely understand how frustrating this must be.
We’ve located your support ticket and have just sent you a direct email to continue the conversation and make this right. Please know that we strive to respond within 24 business hours, and while weekends and holidays don’t count toward business hours, we never want anyone to feel unheard or unsupported in the meantime.
We truly value you, Marc, and I want to personally assure you that we will turn this around for you. We're committed to resolving this and will be with you every step of the way.
Warmly,
Miguel
AVOID!! Rip off!
AVOID!!
I purchased a $200 Pax Plus over a month ago, and still trying to get a working unit.
First…I paid for the faster shipping. Ripoff!! They held the shipment for a full WEEK after I purchased. Than mailed it.
The unit didn’t work. Then the real nightmare began.
They dragged their heels on exchanging, wanting me to trouble shoot for 3 week. Finally agreed to exchange.
Once I mailed it back to them, they told me it would be another WEEK to process return… but that I’ll have to pay more money to them.
What?!????
It’s been 5 weeks, I’m out $200 and still have NOTHING to show for it.
Rip off company!! Fraud! Alert!! Avoid!!
Date of experience: April 07, 2025
Reply from Planet of the Vapes
Hi Sean,
Thank you so much for sharing your experience — my name is Miguel, and I want to start by offering a sincere apology for how things have unfolded. You absolutely deserved a smoother, more supportive process, and I’m genuinely sorry that we missed the mark.
We’ve reviewed your case carefully and completely understand how disappointing it must be to invest in something you’re excited about, only to run into one delay after another. While life can sometimes throw unexpected hurdles our way, we’re committed to making sure you’re taken care of — no excuses.
I want to reassure you that your replacement has already shipped, and we’ve also refunded your original shipping cost. That step should’ve been communicated clearly earlier on, and I apologize that it wasn’t. We’re taking full responsibility for not making this process easier and more transparent from the start.
We’ve followed up again via email to ensure everything is on track and that you feel supported every step of the way. Please know we’re here and ready to help with anything else you might need.
Thank you again for your patience, and I truly appreciate the opportunity to turn this around for you.
Warm regards,
Miguel
Amazing Support
They replaced my capsule after the 14 day period and they are now working perfectly! Great customer support!!!
Date of experience: April 05, 2025
Miguel is usually perfect though I wish…
Miguel is usually perfect though I wish some offer could’ve been made to me there’s a design flaw I’ve complained about for a long time. I wasn’t aware of its design flaw reviews never stated this and I did not know I had 14 days to return item.
Date of experience: March 19, 2025
Reply from Planet of the Vapes
Hi there,
I hope this message finds you well. My name is Miguel, and I just wanted to personally reach out and thank you for your recent Trustpilot review — and more importantly, to express how truly sorry I am that this situation left you feeling unheard or unsupported.
I understand how disappointing it can be to discover a design flaw after the return window has passed, especially when it wasn't clear from reviews or descriptions. That’s not the experience we want for anyone, and I’m really sorry you’ve had to deal with this.
We’ve been waiting on an email from you regarding your case so we can look into this further together. We approach every concern on a case-by-case basis and would genuinely love the opportunity to make things right or, at the very least, explore all possible options for you while abiding to the policy. Your feedback matters to us, and we’re absolutely determined to address this the best we can.
Please keep an eye on your inbox, as we’ll be following up again to make sure nothing gets missed. And when you’re ready, we’re just an email away — truly.
Warm regards,
Miguel
Fantastic customer service experience…
My Lobo had been having battery performance issues for a couple of weeks. I was resigned to buying a new vaporizer when I thought to check whether the old one was still in warranty. So a year and a half into the two year warranty I contacted POTV with a list of the symptoms. They responded with a request for a serial number and a short video of the symptoms happening. Within a couple of days my replacement Lobo was on the way! Based on my experience POTV has fantastic customer service!
Date of experience: April 04, 2025
Verified
You have good customer service and very…
You have good customer service and very good products at extremely good prices. I like the GB Recycler it's very good
Date of experience: March 11, 2025
Very helpful and quick response
Very helpful and quick response. I also received my product within 3 days of ordering which was amazing.
Date of experience: April 02, 2025
Excellent Customer Service
Customer service from POTV is always top notch. This is the only place I purchase vapes from.
Date of experience: April 03, 2025
Wonderful customer service
Wonderful customer service. Excellent vape.
Date of experience: April 02, 2025
Excellent customer service
I was having issues placing an order and immediately contacted customer service. They were quick and helpful with their replies, making sure to give me different options that would resolve my issues. Everyone I corresponded with was super kind as well which was great. I’ll definitely be purchasing from this company in the future.
Date of experience: March 31, 2025
When I bought the lobo I received a $15…
When I bought the lobo I received a $15 credit voucher for a future purchase. Could you please explain how and when this is useable? Thank you
Date of experience: March 28, 2025
Reply from Planet of the Vapes
Hey Thomas,
I hope you're having a smooth and relaxing day! My name is Miguel — I'm part of the team here at Planet of the Vapes, and I really appreciate you reaching out.
I’m so sorry for any confusion around your $15 credit. Our gift cards are sent digitally, so it’s totally understandable if something got overlooked or didn’t arrive as expected. We’ll be reaching out to you directly via email to make sure you receive it and can use it whenever you’re ready.
Thanks again for bringing this to our attention — we’ll make sure you’re taken care of.
Wishing you all the best and happy seshing,
Miguel
Great customer service
POTV answered my questions immediately and were courteous. All of my questions were satisfactorily addressed. Thank you very much.
Date of experience: March 31, 2025
Verified
Great communication along with good…
Great communication along with good products and value, carries pretty much what I need.
Date of experience: March 11, 2025
Verified
Good products and service but…
Good products , responsive service, decent prices. Shipping is prompt but delivery sucks. Not necessarily blaming POV, just a fact. I’ve expressed to change carriers as it only getting worse. Willing to pay a few more dollars for decent tracking and delivery. The PO is not your friend and will ruin your rep
Date of experience: March 11, 2025
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