COVID-19 UPDATE
To our HOL Community,
We want to thank you for your patience and support during this time. Although life is slowly but surely moving again, we assure you that you and our staff will always be our top priority. We are diligently sanitizing our warehouse and practicing social distancing to ensure the safety of everyone’s health.
To give back to medical staff and frontline workers, who are taking care of our most vulnerable populations, we have donated 10,000 surgical masks and lash sets. We are here to support our community in any way we can, and we will come out of this stronger together.
Remember to spread love, not germs, and we are beyond grateful to those making a world of difference!
Frequently Asked Questions
Returns
Due to the concerns regarding the coronavirus, we are expanding our return window to 60 days from the original purchase date. If you are considering returning an order please visit our return policy here:
https://houseoflashes.com/pages/return-policy
Processing and Shipping:
Our fulfillment center is still operating as normal until further notice. Standard processing time generally takes 2-4 business days (excluding weekends and holidays), however, due to the unfortunate circumstances regarding COVID-19 the processing time may be extended. We appreciate your understanding and patience with any delays you may experience with your order. Our team is taking extra precautions when handling packages and is equipped with the appropriate cleaning wipes and disinfectants to wipe down high touch point areas within our facility. In addition, all team members are required to wear gloves when handling any products or packages. Due to the global widespread of COVID-19, international shipments have been impacted due to insufficient air freight capacity, limited transportation services, and government restrictions. For more details, please view the International Service Disruptions page hereSafety
We are taking all the necessary measures to ensure the safety of our employees by recommending frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.Caring for Team
To ensure the safety of our staff, our corporate and customer service team are working from home. Just know that our online services are still available for you, but for now we are doing our part in practicing social distancing to prevent the spread of infection