Refund policy

Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Yes Bebe.

  • The products must be in their original packaging*, and both the products and their packaging must be in their original, unused condition.
  • Firstly, please notify us via email (customer@yesbebe.co.uk) or our dedicated Return Portal of your intent to return. This must be done within 14 days of receipt.
  • We encourage you to package your return appropriately as we will not be liable for any loss or damage that occurs during transit. Please also include your order reference and/or RMA inside the package. 
  • Finally, please post your return to arrive with us within 14 days of sending your intent to return or your return request via the Return Portal being approved.
  • The customer is liable to cover the cost of the return, and the postal address is as follows;
    Yes Bebe Returns, Unit 17a, 219 Torrington Avenue, Coventry, CV4 9HN 
  • If your purchase was dispatched directly from a supplier, please wait for Yes Bebe to confirm the return address as this may vary.

After we receive your return, this will be logged by our warehouse team before being processed by the Customer Care Team. Please allow up to 14 working days from our receipt of your return for refunds and exchanges to be actioned. 

If you submitted your return via the Return Portal, you will receive a confirmation via email while your return is being processed and refunded, but we do not issue an email upon receipt of your return. 

Yes Bebe cannot be responsible for any return processing delays caused by the order reference and/or RMA not being included in the return.

Return Policy

To meet the cancellation deadline, it is imperative that you to send your email with intent to return to customer@yesbebe.co.uk or submit your return request via our Return Portal before the 14 day cancellation period has expired. 

If you requested delivery to a local collection point, please note that the date of delivery to this location is the first day of your 14 days to notify us of your intent to return.

You must return goods to us within 14 days of sending your intent to return or your return request being accepted, and we do ask that they reach us in good, unused condition with all packaging and tags still intact.

The goods must be in their original packaging*, and both the goods and their packaging must be in their original, unused condition with all relevant tags.

Please put the return address and your postage label on the outer packaging and not directly onto the product's own packaging. We may not be able to accept your return if the product's packaging is defaced.

We encourage you to package your return appropriately as we will not be liable for any loss or damage that occurs during transit.

The customer is liable to cover the cost of the return.

If returns are made out of the return period or not in new, resalable condition, we reserve the right to refuse the return of your goods and we will arrange for them to be returned to you at your expense.

Orders returned to sender (Yes Bebe) due to an incorrect address, parcel refusal, non-collection or failure to arrange a re-delivery will be considered a return and subjected to return postage charges. 

*Original packaging does not refer to the outer carton used to package your order in. 

Returns Exceptions

There are some exceptions to our return policy for certain goods for reasons of health, hygiene safety and copyright.

We are unable to accept the return of the following goods if:

  • They have been worn, used, damaged or soiled
  • Their original packaging, tags or hygiene strips have been opened, damaged, removed or lost

1. Confectionary
2. Hats and hair accessories
3. Beds and bedding, including mattresses, blankets, and cushions
4. Underwear, swimwear and hosiery
5. Sanitary products, nappies and accessories
6. Cosmetics and personal hygiene products
7. Household cleaning products and accessories
8. Breast Pumps and accessories
9. Products that have been fully/partially assembled that arrived requiring assembly (eg. furniture)
10. Face covers (we are unable to accept any returns of these)
11. Gift wrapping service (this is a non-refundable service)

Please note, this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights. These expectations do not apply to goods that were received with damage or a fault. 

Damaged Goods or Incorrect Deliveries

In the unfortunate event that you receive a incorrect or damaged goods, or your purchase develops a fault, Yes Bebe will endeavour to work with you to come to a resolution.

Incorrect or Missing Goods

If you are missing an item, or have received something that is incorrect, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.

Please state your order reference, and include a photograph of the incorrect goods (if applicable) and your paper invoice.

If you are experiencing missing goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.

Damaged Goods

If you receive goods that are damaged or faulty, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.

Please state your order reference, and include photographs that clearly demonstrate the damage/fault.

If you are experiencing damaged goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.

Please note, any attempt to make a repair without instruction or guidance from Yes Bebe and the manufacturer risks voiding the warranty.

If a product develops a fault after 30 days:

If a product develops a fault within the warranty period, but after 30 days of receipt, please email customer@yesbebe.co.uk.

Please quote your order number, state the nature of the defect and how it occurred, and attach clear photographs of this to the email. Failure to provide the relevant information will deem you have accepted the goods.

To claim a refund, you must return the faulty goods within 30 days of receipt.

If you do not return the faulty goods within 30 days of receipt, before you can claim a refund, Yes Bebe will endeavour to resolve the problem with a repair or replacement first.

Yes Bebe may require you to return the damaged/faulty goods. You will be provided with a free return postage label.

Our warranty is subject to the following conditions:

  • The goods must be stored in appropriate conditions. We cannot be held responsible for faults or problems that arise as a result of them not being stored appropriately.
  • You must notify us within 7 days of receipt of any missing, incorrect or damaged goods. Failure to notify us will deem you to have accepted the goods.
  • You must share clear photographs of the incorrect or damaged goods, and of the outer packaging if this damaged too.
  • Where you make a valid claim in respect of any incorrect, missing or damaged goods and Yes Bebe is liable, we will endeavour to resolve this for you as quickly as possible.
  • Incorrect goods will be exchanged. Missing goods will be dispatched or refunded. Damaged goods will be fully or partially refunded, or exchanged.
  • If you do not notify Yes Bebe accordingly, Yes Bebe shall have no liability for any defects and you shall be bound to pay for the goods.
  • If you make an attempt to repair the product before you notify Yes Bebe, you risk voiding the warranty and Yes Bebe may have no liability for any defects and you shall be bound to pay for the goods.

Force Majeure
Yes Bebe shall have no liability to you for any failure to deliver goods that you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.