18,478 total
I was guided by a very knowledgeable gentleman by the name of Miguel. I am very satisfied with my Boundless vape and as with my previous two purchases of Boundless CF pipes, I most certainly will continue to shop only with you all. Thanks for the memories!
Date of experience: April 16, 2024
This site has great products, sales, and layout. It has been invaluable in my entry into dry herb vaporizer use. Customer service is also prompt and thorough on the two occasions I needed their help.
Date of experience: April 18, 2024
This was actually my second purchase from POTV. So this review is basically a summary of my two purchases. Management and customer service are dedicated to you thoroughly enjoying their products and service. I ordered one black ONE vape and a teal version. To eat any throat discomfort I ordered the bubblers and really like the purple ones!!! Extra canisters I highly suggest to everyone and all of their accessories to be honest with ya. I would suggest to anyone looking for a solid vape that doesn’t break the bank to pick one of the many POTV models. Happy vaping friends!👍🏻
Date of experience: April 14, 2024
Reply from Planet of the Vapes
Hello T F Sr,
Thank you for sharing your feedback and for choosing Planet of the Vapes again for your purchase. I'm Miguel, and I'm here to ensure that your concerns are addressed to your satisfaction.
I'm glad to hear that you're enjoying your new ONE vaporizer! However, I'm sorry to learn about the issues with the second bubbler and the missing $10 off code. We definitely want to make this right for you. We'll be reaching out via a service ticket to discuss the bubbler's performance and to ensure that you receive the discount code you were promised.
Please keep an eye on your inbox for our follow-up. Your satisfaction is very important to us, and we appreciate the opportunity to resolve these issues.
Wishing you a great day,
Miguel
This is my fourth POV One. Obviously I like them, but the latest version has improved upon the previous versions. The oven cover is now magnetic which makes for easy, reliable loading.
Date of experience: April 16, 2024
When I ordered my Arizer, POTV prompted me to add one of their grinders to my order for a reduced price, so I said yes. When I saw my updated order confirmation I thought POTV had tacked an additional shipping charge on. I was mistaken. After Miguel reached out to me I took a closer look at my order and realized I had misread and POTV did not charge me for shipping. Thanks Miguel and POTV!
Date of experience: April 01, 2024
Reply from Planet of the Vapes
Hello Bill,
Thank you for bringing this to our attention, and I'm truly sorry to hear about your experience with the additional shipping charge. My name is Miguel, and I’m here to help ensure your concerns are addressed promptly.
At Planet of the Vapes, we offer free shipping on all orders over $45.00 before tax, and it seems there may have been a misunderstanding regarding the pricing with the addition of the grinder to your order. We strive for transparency in all our transactions and I apologize if this situation did not meet those standards.
We are initiating a service ticket to review your order and will reach out to you directly to ensure we resolve this matter to your satisfaction. Our goal is to clarify any issues and make sure you feel supported throughout this process.
Thank you for your patience, and I hope the rest of your week is excellent.
Best regards,
Miguel
The product was as advertised. It was well packed, and arrived as promised, I was impressed with the literature that came with it. I’m enjoying it, I even enjoy cleaning it. I loved the free canister too! It works well too 😊.
Date of experience: April 16, 2024
POTV, as always was very helpful with my order. I love this company. I wouldn't hesitate to post a helpful criticism but I have none.
Date of experience: April 17, 2024
Item was priced lower than other retailers. Product was shipped as advertised and arrived in the time frame specified. Unit is authentic product unlike similar products available that one cannot register for warranty as they are knock-offs. Be wary of super-low advertised prices and be sure you are buying authentic merchandise, Exactly what you will get with an order from Planet of the Vapes. Authentic merchandise at a very good price. Thank you.
Date of experience: April 10, 2024
Top notch products. Took advantage of the 4/20 deals and got a volcano and a POV 1. If your debating on portable vapes go POV and be happy. My emails were returned very fast within hours. Only if all buisness could run like POV.
Date of experience: April 16, 2024
The lobo is my first vape of any kind and so far I love it. This was money well spent. I have only been using it for three weeks but if it holds up which I believe it will it’s a game changer. As far as the quality it feels very well built and sturdy. It heats up very quick and delivers on the clouds of vape at 390 couldn’t ask for more.
Date of experience: April 17, 2024
I purchased the Solo II Arizer and the unit I received was no good. The battery was good but the display never worked and after contacting the customer service I was approved for a replacement and had to ship it back. I received the replacement and it works as it should so I’m satisfied with the product. It was just a bit of a hassle. I’m sure the products are tested before being packaged so I would be interested to know why it didn’t work.. possibly associate error during production.
Date of experience: April 18, 2024
Came before date said it would be here and I was completely satisfied but could send a little more stickers and promotions and coupons for next order
Date of experience: April 10, 2024
The Pax Mini did not work , all attemps to contact Planet of the Vapes and i got no reply, i will now try to return it. I took it to a friend that works at a weed store and he could not get it to work , please contact me at 850-420-0463 so can get this taken care of
Date of experience: April 16, 2024
Reply from Planet of the Vapes
Hello Clarence,
Thank you for reaching out and sharing your experience. I'm Miguel from Planet of the Vapes, and I'm here to help. We apologize for the difficulties you've encountered with the Pax Mini and for any communication issues. It seems we may not have received your previous attempts to contact us.
We have now created a service ticket to address your concerns thoroughly. We'll be reaching out through email to ensure we can set up a time for a call and work on a solution.
Thank you for your patience, and we are committed to turning this experience around for you.
Best regards,
Miguel
First off the price was great! And was able to buy lots of accessories for my Pax Plus shipping was fast will definitely buy from them again! 👍💯
Date of experience: April 17, 2024
Even during the busy season, fast shipping, good customer service, and overall got a solid deal.
Date of experience: April 18, 2024
I mistakenly ordered the wrong item. When I contacted potv they responded quickly and helped me get the correct item easily and fast. Thanks!😊
Date of experience: April 14, 2024
Fast, reliable service with the lowest price and great selection. What more could you want?
Date of experience: April 16, 2024
Quick and easy. Great product. Literally never left a review in my life. The company and the POTV lobi are that good
Date of experience: April 17, 2024
They are always easy to order from, quick to fulfill the order, and accurate in the fulfillment. Honestly, what else needs to be said?
Date of experience: April 13, 2024
POTV shipped my Venty to Europe just in 9 days . Awesome Vape, Awesome Customer Support 💨
Thanks
Date of experience: April 27, 2024
