18,517 total
I received a defective product and customer service was responsive, fast, and friendly. They replaced my Lobo with a new, working one and the best part of all is that my warranty replacement came on 4/20! Very satisfied with my overall experience and I will definitely return here to purchase more accessories in the future. P.S: shoutout to Jerry Stickstones!
Date of experience: April 18, 2024
Navigating the site is very simple. There are great descriptions of the products. They also give links to blogs which can assist in making the selection that's best for you.
I had a question about the product I purchased and Customer Support responded in under 24 hrs.
Date of experience: April 20, 2024
I have only made two purchases from POTV and everything went smooth as silk. I absolutely love POTV for their fantastic support, great deals and super fast shipping.
Date of experience: April 21, 2024
New to vaping I seen some videos on YouTube thought vaping might be the way to go I bought the POTV-one
Bought the dosing capsules They’re too small too hard to get a part when done usingThe capsules are also very hard to clean very disappointed in that aspect
Date of experience: April 21, 2024
Some glass I ordered arrived broken, and the POTV people were so awesome about replacing it for me! They always have such great products at really good prices, and their customer service is top notch! I'm a repeat customer and have been shopping here for years. They've earned my loyalty!
Date of experience: April 20, 2024
Everything ordered actually arrived early. Products are exceptional in quality and no misgivings after doing research for the same type of items. POTV is who I will go to for future purchases. Thanks.
Date of experience: April 19, 2024
I brought the POTV Lobo, it’s a beautiful dry herb vaporizer. I also the Davinic IQ2 and Mighty+. I don’t know what you’ll research but it should end with the POTV Lobo. Easier to use, easier to clean and the quality is great. My only problem is the cleaning brush the give you in the box. Great brush however the bristles shed badly even when only used dry.
Date of experience: April 20, 2024
I usually give 5 stars because the overall experience is very good. But this time around the wait time was three times what it normally is. So, I know that it’s a 420 sale and things will be hectic, I think there’s room for improvement though. Now I know what I ordered was a new release and that might be the reason but there was nothing stating that it couldn’t be released when the order was received and that it was a pre-order. Other wise it came safely to my door and it works perfectly.
Date of experience: April 21, 2024
Great quality products. Attention to detail second to none. Customer service is efficient professional and friendly. I will recommend this company to anybody who ansks and will be a loyal customer going forward. Thank you POTV love your work!
Date of experience: April 19, 2024
Watching videos I got a bunch of information. I feel like I made the right decision and will continue doing business with POTV. Just told some other people about the site
Date of experience: April 20, 2024
Your staff are friendly and knowledgeable and do all they can to help. I was having a problem with a PAX3 I purchased for my sister's birthday last year, (May 22 )
We were having to charge the unit every day and I wrote in to see what could be done. Solan and Larry were very helpful. Solan was very hospitable, while Larry really helped with the technical issue. Cheers all and thanks again.
Date of experience: April 20, 2024
I was guided by a very knowledgeable gentleman by the name of Miguel. I am very satisfied with my Boundless vape and as with my previous two purchases of Boundless CF pipes, I most certainly will continue to shop only with you all. Thanks for the memories!
Date of experience: April 16, 2024
This site has great products, sales, and layout. It has been invaluable in my entry into dry herb vaporizer use. Customer service is also prompt and thorough on the two occasions I needed their help.
Date of experience: April 18, 2024
This was actually my second purchase from POTV. So this review is basically a summary of my two purchases. Management and customer service are dedicated to you thoroughly enjoying their products and service. I ordered one black ONE vape and a teal version. To eat any throat discomfort I ordered the bubblers and really like the purple ones!!! Extra canisters I highly suggest to everyone and all of their accessories to be honest with ya. I would suggest to anyone looking for a solid vape that doesn’t break the bank to pick one of the many POTV models. Happy vaping friends!👍🏻
Date of experience: April 14, 2024
Reply from Planet of the Vapes
Hello T F Sr,
Thank you for sharing your feedback and for choosing Planet of the Vapes again for your purchase. I'm Miguel, and I'm here to ensure that your concerns are addressed to your satisfaction.
I'm glad to hear that you're enjoying your new ONE vaporizer! However, I'm sorry to learn about the issues with the second bubbler and the missing $10 off code. We definitely want to make this right for you. We'll be reaching out via a service ticket to discuss the bubbler's performance and to ensure that you receive the discount code you were promised.
Please keep an eye on your inbox for our follow-up. Your satisfaction is very important to us, and we appreciate the opportunity to resolve these issues.
Wishing you a great day,
Miguel
Great product that came pretty quickly and packaged neatly. It’s super easy to load and smoke. The charging time is somewhat short, but it never takes long to charge. Only thing is I would definitely recommend buying more pods if you’re a heavy smoker like me.
Date of experience: April 19, 2024
I still don’t have my vape what is me very disappointed. I’ve ordered all the extra bits for it and they have turned up but what’s the Point of having the extra stuff with no vape very disappointed. The tracker is telling me it’s been around America 2 times. I paid a lot of money for this stuff just under £250 be careful buying one it’s a lot of money to have floating around America
Date of experience: April 20, 2024
Reply from Planet of the Vapes
Hi Gary,
I hope all is well. My name is Miguel from Planet of the Vapes, and I sincerely apologize for the frustration you’re experiencing with the delivery of your vape. It’s never our intention for any customer to feel disappointed, especially when it comes to the excitement of receiving a new product.
We understand the importance of your purchase and are truly sorry that your vape is still making its way to you. Please rest assured, our logistics team is already on top of this and we are committed to resolving the delivery issue as quickly as possible.
Thank you for your patience and understanding during this time. We value your satisfaction highly and are actively working to ensure you receive your order very soon.
Warm regards,
Miguel
This is my fourth POV One. Obviously I like them, but the latest version has improved upon the previous versions. The oven cover is now magnetic which makes for easy, reliable loading.
Date of experience: April 16, 2024
I purchased the Solo II Arizer and the unit I received was no good. The battery was good but the display never worked and after contacting the customer service I was approved for a replacement and had to ship it back. I received the replacement and it works as it should so I’m satisfied with the product. It was just a bit of a hassle. I’m sure the products are tested before being packaged so I would be interested to know why it didn’t work.. possibly associate error during production.
Date of experience: April 18, 2024
Reply from Planet of the Vapes
Thanks for reaching out, Samuel! I’m Miguel from Planet of the Vapes.
We're genuinely sorry for the inconvenience you experienced with your initial Solo II Arizer. It's great to hear that the replacement unit is working well for you now.
We appreciate your understanding and patience throughout this process. Rest assured, we're always aiming to improve our services and the quality checks to prevent such occurrences.
We will keep in touch through the service ticket we have communicated through to ensure that we nail these issues down. We're here to ensure everything is smooth for you.
Thanks again for choosing us and for your understanding!
Warm regards,
Miguel
Great products... GREAT customer service. Recommended to friends that are also very satisfied. Will continue to look here first in the future.
Date of experience: April 19, 2024
When I ordered my Arizer, POTV prompted me to add one of their grinders to my order for a reduced price, so I said yes. When I saw my updated order confirmation I thought POTV had tacked an additional shipping charge on. I was mistaken. After Miguel reached out to me I took a closer look at my order and realized I had misread and POTV did not charge me for shipping. Thanks Miguel and POTV!
Date of experience: April 01, 2024
Reply from Planet of the Vapes
Hello Bill,
Thank you for bringing this to our attention, and I'm truly sorry to hear about your experience with the additional shipping charge. My name is Miguel, and I’m here to help ensure your concerns are addressed promptly.
At Planet of the Vapes, we offer free shipping on all orders over $45.00 before tax, and it seems there may have been a misunderstanding regarding the pricing with the addition of the grinder to your order. We strive for transparency in all our transactions and I apologize if this situation did not meet those standards.
We are initiating a service ticket to review your order and will reach out to you directly to ensure we resolve this matter to your satisfaction. Our goal is to clarify any issues and make sure you feel supported throughout this process.
Thank you for your patience, and I hope the rest of your week is excellent.
Best regards,
Miguel
