How many stars would I give Planet of the Vapes? Um, is 5 all you have? It should be like 100 stars. Their products are BEYOND the ordinary pale. They also promptly have support, like when I have had questions, they always get back with me, and give me advice, and even point me to videos and PDF guides, etc. They are definitely worth doing business with, and if you don't have a DHV yet, you NEED to get one. Using disposables and carts makes me cough and I can tell my lungs aren't big fans. With a DHV (like my V3 Pro) and some THCa flower / bud, it's just vapor, and all the medicine going in me, instead of going up in smoke.
The reason for four and not five stars is the absence of a live chat room with a readily available person and inability to call directly so concerns can be addressed immediately. The service I did receive was very good, always courteous, always helpful and very fair with store policies which are good for customer retention. I hope a live chat room will open up at some point.
This is my first dry herb vaporizer and it’s wonderful. It’s easy to use and has made vaping so much better I have recommended POV to several people. So far after 3 months I am very happy with the product!
Apologies I made a horse review earlier that was unfair they reached out to me and took care of all the issues I should have reached out to them this is my more my fault than theirs
Date of experience: April 22, 2024
Reply from Planet of the Vapes
Hi Emanuel,
We hope this message finds you well. My name is Miguel from Planet of the Vapes.
We reviewed your account and see that there is only one order, which qualified for a $15 gift card. Our gift cards are electronic, and we've resent it to you.
Please keep an eye on your inbox and other folders for an email from us addressing this matter.
I ordered from them one week ago. I still do not have my vape. I am now getting estimates of my delivery of a week from now making the entire process about two weeks to get something from a company that is less than 500 miles away from me. I place a lot of the blame on USPS but I expect something to be done. this problem is on the seller until I receive my items. Its not my fault USPS is incompetent, if not receiving your order is part of free shipping than warning-don't use free shipping...then you can pay like $15 more and actually receive your items.
I have not needed to contact POTV for anything. But from what I have observed in other comments I feel confident that it will be more than acceptable. I will purchases from them again in the future.
You sell great products at reasonable prices. Using your Mighty and now your POTV One has made a certain customer of me. I’ve also bought a “filling funnel” for the Mighty and that makes a great vaporizer even more handy to use. Making the funnels was a great idea from a really good company.
I received a defective product and customer service was responsive, fast, and friendly. They replaced my Lobo with a new, working one and the best part of all is that my warranty replacement came on 4/20! Very satisfied with my overall experience and I will definitely return here to purchase more accessories in the future. P.S: shoutout to Jerry Stickstones!
Navigating the site is very simple. There are great descriptions of the products. They also give links to blogs which can assist in making the selection that's best for you. I had a question about the product I purchased and Customer Support responded in under 24 hrs.
I have only made two purchases from POTV and everything went smooth as silk. I absolutely love POTV for their fantastic support, great deals and super fast shipping.
Everything ordered actually arrived early. Products are exceptional in quality and no misgivings after doing research for the same type of items. POTV is who I will go to for future purchases. Thanks.
Just awful customer service, awful shipping experience, and they are "cheating" by manipulating reddit reviews to increase sales. Squeezing Canadian competition out is also concerning to me.
Their return policy seems fair. Website navigation is good. Selection of accessories and different models okay.
The package I received was poorly wrapped; the instruction manual was full of misprints, and the glass tube I ordered was broken - DOA. I still had to take the time to prove to them that I indeed received a broken item (and I was a repeat customer!) before getting a refund for a piece of a junk.
Prices are tough to beat.
Date of experience: April 20, 2024
Reply from Planet of the Vapes
Hi Gabriel,
Thank you for sharing your feedback, and I hope you're doing well. I'm Miguel from Planet of the Vapes, and I want to express our sincerest apologies for the experience you've had. We strive to provide excellent service, and it seems we fell short in your case.
Regarding the concerns you raised about Reddit, I want to clarify that our participation there is to engage with the community, address any issues, and gather feedback to improve our service. Our primary goal is always to ensure customer satisfaction and to provide a transparent, positive experience for all users.
We regret that the instruction manual and the condition of the package did not meet your expectations. Misprints in manuals can happen, particularly with products sourced internationally, but we understand the frustration it causes. We also acknowledge that receiving a broken item is disappointing, especially when you have to go through the process of proving the damage for a refund. We require images for our internal processes to better manage quality control with our warehouse team.
We are actively addressing your concerns through the ongoing service ticket, and we aim to resolve this matter to your satisfaction. Your feedback is invaluable for improving our processes, and we appreciate your candor.
Please expect our full attention and commitment to making things right. We will keep you updated through our support ticket and ensure a satisfactory resolution. Wishing you a great week ahead, and once again, thank you for bringing these issues to our attention.
New to vaping I seen some videos on YouTube thought vaping might be the way to go I bought the POTV-one Bought the dosing capsules They’re too small too hard to get a part when done usingThe capsules are also very hard to clean very disappointed in that aspect
Some glass I ordered arrived broken, and the POTV people were so awesome about replacing it for me! They always have such great products at really good prices, and their customer service is top notch! I'm a repeat customer and have been shopping here for years. They've earned my loyalty!
Great quality products. Attention to detail second to none. Customer service is efficient professional and friendly. I will recommend this company to anybody who ansks and will be a loyal customer going forward. Thank you POTV love your work!
This was actually my second purchase from POTV. So this review is basically a summary of my two purchases. Management and customer service are dedicated to you thoroughly enjoying their products and service. I ordered one black ONE vape and a teal version. To eat any throat discomfort I ordered the bubblers and really like the purple ones!!! Extra canisters I highly suggest to everyone and all of their accessories to be honest with ya. I would suggest to anyone looking for a solid vape that doesn’t break the bank to pick one of the many POTV models. Happy vaping friends!👍🏻
Date of experience: April 14, 2024
Reply from Planet of the Vapes
Hello T F Sr,
Thank you for sharing your feedback and for choosing Planet of the Vapes again for your purchase. I'm Miguel, and I'm here to ensure that your concerns are addressed to your satisfaction.
I'm glad to hear that you're enjoying your new ONE vaporizer! However, I'm sorry to learn about the issues with the second bubbler and the missing $10 off code. We definitely want to make this right for you. We'll be reaching out via a service ticket to discuss the bubbler's performance and to ensure that you receive the discount code you were promised.
Please keep an eye on your inbox for our follow-up. Your satisfaction is very important to us, and we appreciate the opportunity to resolve these issues.
Watching videos I got a bunch of information. I feel like I made the right decision and will continue doing business with POTV. Just told some other people about the site
Your staff are friendly and knowledgeable and do all they can to help. I was having a problem with a PAX3 I purchased for my sister's birthday last year, (May 22 ) We were having to charge the unit every day and I wrote in to see what could be done. Solan and Larry were very helpful. Solan was very hospitable, while Larry really helped with the technical issue. Cheers all and thanks again.
