18,567 total
Liked the first one so much that I bought a second one for the wife. Highly recommended product. Do yourself a favor and buy at least one extra set(4) of dosing capsules, so convenient and keeps your vape clean.
Date of experience: April 26, 2024
I needed some advice on a vape and received great guidance. Very happy with the product that I purchased, which is my first vape! I must say that my experience with it keeps getting better and better!!! 🌤😃🌤
Date of experience: April 27, 2024
This is my first dry herb vaporizer and it’s wonderful. It’s easy to use and has made vaping so much better I have recommended POV to several people. So far after 3 months I am very happy with the product!
Date of experience: March 25, 2024
How many stars would I give Planet of the Vapes? Um, is 5 all you have? It should be like 100 stars. Their products are BEYOND the ordinary pale. They also promptly have support, like when I have had questions, they always get back with me, and give me advice, and even point me to videos and PDF guides, etc.
They are definitely worth doing business with, and if you don't have a DHV yet, you NEED to get one.
Using disposables and carts makes me cough and I can tell my lungs aren't big fans. With a DHV (like my V3 Pro) and some THCa flower / bud, it's just vapor, and all the medicine going in me, instead of going up in smoke.
Date of experience: April 25, 2024
Apologies I made a horse review earlier that was unfair they reached out to me and took care of all the issues I should have reached out to them this is my more my fault than theirs
Date of experience: April 22, 2024
Reply from Planet of the Vapes
Hi Emanuel,
We hope this message finds you well. My name is Miguel from Planet of the Vapes.
We reviewed your account and see that there is only one order, which qualified for a $15 gift card. Our gift cards are electronic, and we've resent it to you.
Please keep an eye on your inbox and other folders for an email from us addressing this matter.
Wishing you a great week ahead!
Best regards,
Miguel
Let's just say this vaporizer is probably the best purchase I have made in awhile. Love the fact that it doesn't take much to get you where you need to be and shipping was fast!
Date of experience: April 26, 2024
Received on time. However, I was missing a top to 1 of the dosing capsules. The capsule tube had opened and capsules were in bottom of shipping bag. I tripled checked the bag, but the top was not present. Not a deal breaker and did not contact company. No other issues, happily turning herb into vape.
Date of experience: April 27, 2024
The reason for four and not five stars is the absence of a live chat room with a readily available person and inability to call directly so concerns can be addressed immediately. The service I did receive was very good, always courteous, always helpful and very fair with store policies which are good for customer retention. I hope a live chat room will open up at some point.
Date of experience: April 25, 2024
I ordered from them one week ago. I still do not have my vape. I am now getting estimates of my delivery of a week from now making the entire process about two weeks to get something from a company that is less than 500 miles away from me. I place a lot of the blame on USPS but I expect something to be done. this problem is on the seller until I receive my items. Its not my fault USPS is incompetent, if not receiving your order is part of free shipping than warning-don't use free shipping...then you can pay like $15 more and actually receive your items.
Date of experience: May 17, 2024
Reply from Planet of the Vapes
Hi Joe,
We hope this message finds you well. My name is Miguel from Planet of the Vapes.
It is never our intention for delays to occur, but we understand your frustration with the extended delivery time. While these delays are rare, they can happen, and we sincerely apologize for the inconvenience. Please email us with "ATTN: Miguel" in the subject line at hello@planetofthevapes.com. We are committed to tackling this for you, as your satisfaction is our priority.
Wishing you a great day ahead.
Best regards,
Miguel
I have only made two purchases from POTV and everything went smooth as silk. I absolutely love POTV for their fantastic support, great deals and super fast shipping.
Date of experience: April 21, 2024
I received a defective product and customer service was responsive, fast, and friendly. They replaced my Lobo with a new, working one and the best part of all is that my warranty replacement came on 4/20! Very satisfied with my overall experience and I will definitely return here to purchase more accessories in the future. P.S: shoutout to Jerry Stickstones!
Date of experience: April 18, 2024
I tried to order some dosing caps for the Xmax I got from you. There apparently was a redesign or something as they didn’t match the one that came with it and the extra single I ordered. I wasn’t happy with them and wanted to return them. I spent several days sending six or so emails in response to customer service. This order was the result of finally getting offered a store credit. So I spent it on things I didn’t really need so I wouldn’t have to order from here again. I can see this company probably not having a ton of issues but I don’t know. My experience wasn’t great and it was over something trivial.
Date of experience: April 27, 2024
Navigating the site is very simple. There are great descriptions of the products. They also give links to blogs which can assist in making the selection that's best for you.
I had a question about the product I purchased and Customer Support responded in under 24 hrs.
Date of experience: April 20, 2024
You sell great products at reasonable prices. Using your Mighty and now your POTV One has made a certain customer of me. I’ve also bought a “filling funnel” for the Mighty and that makes a great vaporizer even more handy to use. Making the funnels was a great idea from a really good company.
Date of experience: April 20, 2024
I've been doing business here since the first vapes came out. Good customer service through email and very timely. Good experience to be had here.
Date of experience: April 24, 2024
Some glass I ordered arrived broken, and the POTV people were so awesome about replacing it for me! They always have such great products at really good prices, and their customer service is top notch! I'm a repeat customer and have been shopping here for years. They've earned my loyalty!
Date of experience: April 20, 2024
Everything ordered actually arrived early. Products are exceptional in quality and no misgivings after doing research for the same type of items. POTV is who I will go to for future purchases. Thanks.
Date of experience: April 19, 2024
Your staff are friendly and knowledgeable and do all they can to help. I was having a problem with a PAX3 I purchased for my sister's birthday last year, (May 22 )
We were having to charge the unit every day and I wrote in to see what could be done. Solan and Larry were very helpful. Solan was very hospitable, while Larry really helped with the technical issue. Cheers all and thanks again.
Date of experience: April 20, 2024
This was actually my second purchase from POTV. So this review is basically a summary of my two purchases. Management and customer service are dedicated to you thoroughly enjoying their products and service. I ordered one black ONE vape and a teal version. To eat any throat discomfort I ordered the bubblers and really like the purple ones!!! Extra canisters I highly suggest to everyone and all of their accessories to be honest with ya. I would suggest to anyone looking for a solid vape that doesn’t break the bank to pick one of the many POTV models. Happy vaping friends!👍🏻
Date of experience: April 14, 2024
Reply from Planet of the Vapes
Hello T F Sr,
Thank you for sharing your feedback and for choosing Planet of the Vapes again for your purchase. I'm Miguel, and I'm here to ensure that your concerns are addressed to your satisfaction.
I'm glad to hear that you're enjoying your new ONE vaporizer! However, I'm sorry to learn about the issues with the second bubbler and the missing $10 off code. We definitely want to make this right for you. We'll be reaching out via a service ticket to discuss the bubbler's performance and to ensure that you receive the discount code you were promised.
Please keep an eye on your inbox for our follow-up. Your satisfaction is very important to us, and we appreciate the opportunity to resolve these issues.
Wishing you a great day,
Miguel
Great quality products. Attention to detail second to none. Customer service is efficient professional and friendly. I will recommend this company to anybody who ansks and will be a loyal customer going forward. Thank you POTV love your work!
Date of experience: April 19, 2024
