Percival Reviews

I've reviewed percival previously and they responded really well and swiftly to my complaint ...
So it's really disappointing to have to go through this again . I bought another jacket and some t-shirts - all of which I liked but the jacket was too small so I returned it and bought a larger one . Got an email saying my refund should be with me imminently on 3April and have emailed Percival several times to say I haven't received the refund and no reply and there's no phone number so , once again , I'm back on Trust Pilot hoping this gets their attention and my money back

Date of experience: April 03, 2024

Really like the quality and look of the purchases I've made to date.

Had one issue with an item that arrived with a small stain, but after only a few messages with Alfie, a customer service advisor, I was able to resolve this issue. Alfie was understanding, quick to respond, and offered a more than fair solution to my issue - such that I will be shopping with Percival frequently going forward.

Date of experience: April 03, 2024

Had a great experience with Alfie from customer service. There was an issue with a gift card voucher requiring a bit of discretion from the team. They were very gracious and helped to get things sorted and I will soon be the recipient of some top notch t-shirts. Thanks!

Date of experience: March 28, 2024

The clothes are exceptional quality, slightly higher prices than other places but you get what you pay for.
Fully satisfied with Percival's service. Thanks!

Date of experience: March 19, 2024

Great clothing! although my clothing was faulty with some buttons, and I've still yet to receive them

Date of experience: April 01, 2024

I ordered some hoodies, but found they were too big, so I returned them so that I could get a smaller size. Nearly three weeks later, I still didn't have a replacement. I emailed Percival (as there's no other way to contact them) and was told my return had been delayed because one hoodie was out of stock; they offered a refund for that one so that the others could be sent out. I accepted, but nearly a week later there was no response to follow-up emails.

Kudos to Alfie from Percival, though, who rang me half an hour after I posted this review and sorted out the replacement on the spot. It's a pity that it had to come to that, though - I get the impression that Percival is running so close to the edge that they do not have capacity to sort returns properly, so caveat emptor unless you're sure of what you're buying.

Date of experience: March 07, 2024

I cant send the items back and nobody responds to my mails. Poor customer service. I´d like to order a different size but I wont due to the lack of support.

Cool website but no support. All cool on the outside.

Date of experience: April 26, 2024

Great company. Have ordered many of items from here. The forest green linen suit being my favourite, or the knitted polo’s. Only bad thing I can say is they sell out quick, but this is because of the quality of their product. Alfie is an asset to them and has provided me with styling tips and refund help.

Date of experience: March 26, 2024

Great brand. Plenty of sales. Lots of variations in the ranges brought out. When buying online, it comes packaged well. Returns are seamless and customer service prompt.

Date of experience: March 26, 2024

Initially there was a mix up with my order, but as soon as I was able to get in touch with customer service, they immediately fixed the issue and sent me the correct order express via DHL, flew over the pacific in 2 days, and they even hooked me up with a gift card. I appreciate the courteous customer care.

Got my sweet green linen suit, looks swanky as!

Date of experience: March 06, 2024

I’ve ordered bits from Percival for years and never had a problem returning items and getting a prompt refund.
I sent items back 3 weeks ago and still waiting for a refund. Percival confirmed they have received the goods but no refund in my account. I’ve contacted customer services, and initially they responded, but they are now ignoring any follow up emails I’ve sent. Poor experience really and unlikely to buy from them again, which is a real shame

Update: had a call from Alfie in customer services who put the whole situation right immediately and explained the issues. Hats off to Percival for sorting this out so quickly

Date of experience: February 21, 2024

Customer experience when raising issues is exceptionally quick and smooth.

I purchased 3 items, with having to return 1 item to exchange the size - Which was easy to do so too.

The return took a little longer than expected, with the email noting this too. After 10 days, I checked in with customer support who got back to me within half an hour and managed to help process the return and get it delivered for the following day. Extremely easy and quick to get the matter sorted without any fuss!

Date of experience: February 14, 2024

EDIT: the company have been in touch, provided me with a plausible explanation and processed adequate compensation. Upgraded to three stars (from one star)

I ordered online with next day delivery. I got a delivery confirmation but then received another email immediately after advising that delivery had been cancelled. They've taken my money, I haven't received my order, and Percival Customer Support have not responded to any of my emails sent in past seven days. I will now have to raise with my bank!

Date of experience: April 11, 2024

One of the items I purchased was not what I was looking for. I returned it but had not received a refund for a while.

After an email exchange with Usman he was able to check on the return and process the refund. After 10 working days I still had to received the refund. Usman responded within 30 minutes letting me know there was a backlog and escalated the refund with finance due to the extra wait - this was then processed within 48 hours.

Usman was very helpful and responsive and made the experience easy!

Date of experience: February 21, 2024

Percival garms are always great quality and their original designs are brilliant. Always my go-to when buying gifts for my other half. Delivery is quick and on the odd occasion when I've needed help with something their customer service has been second to none. If only they did a women's line...

Date of experience: January 30, 2024

Amending review to reflect an updated experience with a very helpful POC who I spoke with via Instagram who resolved my refund issue quickly and apologised for the delay.

Percival clothing is excellent and I am glad to report a positive experience once again.

Date of experience: April 11, 2024

Obviously the clothes are beautiful, but just want to call out how fantastic the customer service is - delivery is almost Amazon Prime quick and if there are any issues (nobody's perfect!) the customer service team are helpful, friendly and fast at dealing with them.

The last issue I had was dealt with by Michelle within the hour, but everyone I've dealt with has been top notch.

Lovely brand, lovely clothes, lovely people to deal with.

Date of experience: December 12, 2023

First time (and quickly second time) online customer in the Jan '24 sales having visited the Soho store in December for a browse. Loved my products (I bought five) except one minor issue which was brilliantly dealt with by customer services. Impressed and happy new customer.

Date of experience: January 12, 2024

My favourite store!
The clothes are exceptional quality, slightly higher prices than other places but you get what you pay for.
Have bought many things over the years, in store and online. Any time I've had an issue customer services have been very helpful and super quick to respond.

Date of experience: January 02, 2024

Bit of a cock up on sizing as they sized one jacket in inches- 44" and one in XL XXL etc and they didn't match. But after a little kerfuffle, all resolved and the garment was exchanged in a timely manner. The cut varies and some are better that others, but all in all the products are well made and great materials. Even as a 70 year old I get compliments on a wool jacket I l bought some time ago Recommended. Much better than run of the mill.

Date of experience: December 15, 2023